We primarily support participants in *South East Melbourne*, including Cranbourne, Frankston, Clyde, Dandenong, and the Mornington Peninsula.

Yes. Being "Registered" means we are audited by the NDIS Quality and Safeguards Commission. This allows us to support participants whose funding is NDIA-Managed, Plan-Managed, or Self-Managed.

For standard supports (like personal care or cleaning), we can often start within 48–72 hours of signing a Service Agreement. For High Intensity or Housing (SIL) supports, we take a little longer to ensure we have the right staff training and safety plans in place.

Generally, no. If the service is "reasonable and necessary" and included in your NDIS plan, we invoice the NDIS directly. The only time you might pay out-of-pocket is for activity costs (e.g., movie tickets, meals out) or standard transport costs (like Myki).

Yes, we follow the NDIS Pricing Arrangements. If a support worker travels to you, we may claim provider travel time. We will always discuss and agree on this with you in your Service Agreement before we start.

Absolutely. NDIS plans can be confusing (Core vs. Capacity Building). Our intake team can sit down with you, read through your plan, and explain exactly what funds you have available and how to use them effectively.

We track your budget carefully. If we see your funds are getting low, we will alert you and your Support Coordinator early so you can request a plan review or adjust your schedule. We will never leave you with a surprise bill.

Yes. We believe compatibility is key. We try to match you with workers who share your interests and personality. If you don't click with a worker, just let us know—we will find someone who is a better fit.

Yes, we operate 24/7, 365 days a year. Whether you need support on Christmas Day or a 2 AM check-in, we are there. (Note: Weekend and Public Holiday rates apply as per the NDIS Price Guide).

Yes. We have a fleet of accessible vehicles. Our staff can drive you to your appointment, wait with you (or come in to take notes), and drive you home.

Yes. We are registered for High Intensity Daily Personal Activities (Module 1). Our staff undergo specific training delegated by a Registered Nurse to manage complex needs like PEG feeding, bowel care, and ventilation safely.

Yes. We are a Registered TAC Provider. We can deliver Attendant Care, Community Access, and Home Services funded by your TAC claim. We also understand how to manage "hybrid" clients who have both TAC and NDIS funding.

Every single staff member at Care 4 Community must have:

• A valid NDIS Worker Screening Check.
• A Police Check.
• First Aid & CPR certification.
• Reference checks.
• Specific training for your needs before they start working with you.

SDA (Specialist Disability Accommodation): The bricks and mortar (the house).

SIL (Supported Independent Living): The "support" (the staff). We primarily provide the SIL support, but we partner with housing providers to help you find the SDA property.

Yes. We offer Short Term Accommodation (STA) for participants who need a break. This includes accommodation, food, 24/7 support, and activities in a fully accessible home.

This depends on the specific property and your housemates. We always try to accommodate pets where possible, but we need to check with the landlord and other residents first.

Yes. We adhere to strict Australian Privacy Principles. Your data is stored securely and only shared with staff who need to know it to provide your care.

We welcome feedback. You can complain directly to us (anonymously if you prefer), or if you aren't satisfied, you can contact the NDIS Quality and Safeguards Commission. We view complaints as an opportunity to improve.